Return Policy

Return Policy

We have a 14- day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@jm2gifts.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@jm2gifts.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are happy to replace defective items or, if replacements are not possible, credit you the full amount for the item, including shipping costs.

When directed, please return your items via FedEx, USPS, or other carrier to:

Returns
JM2 Gifts C/O J. Matheson Gifts 
2615 Colby Avenue
Everett, WA 98201

 Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Canceling an Order 

If you wish to cancel an order, please contact info@jm2gifts.com or 425.258.2287 as soon as possible after you placed your order. Orders which have already shipped may not be canceled.